Terms and Conditions

8 Report of intellectual property infringement

1. As an independent individual or enterprise, the user has no connection with Shopee. Shopee is not an agent or authorized agent of the user form, nor does it hold or own any title to the merchandise posted on this platform.
2. You agree to take full responsibility for the failure to notify or update its intellectual property certification documents in a timely manner, and you guarantee that all the certification documents you provide to Shopee are true, accurate and have no problems beyond the time limit (that is, ensure that all intellectual property certification documents are included in the entire terms of service). The performance period is within the validity period). If a dispute arises due to the above reasons or is punished by the relevant national competent authority, you shall bear all responsibilities independently. If you cause losses to Shopee (including its partners, agents, staff, etc.), you agree to compensate for all losses.
3. If you are the owner of intellectual property rights (hereinafter referred to as "IP owner") or an agent legally authorized by the owner of intellectual property rights ("IP agent"), when you believe that your or your client's intellectual property rights are subject to In case of infringement, you have the right to send the relevant infringement facts and preliminary evidence of infringement in the form of a written notice to: shopeesvipshop@gmail.com, and have the right to require Shopee to take necessary measures in accordance with the law. The written notification requirements are detailed in Section 8.7 below. Please allow Shopee time to process the information you provide. Shopee will respond to your request as soon as practicable.
4. You know that if the infringement notice you send has inconsistent qualifications, incomplete materials or other non-compliance with the provisions of Article 8.7 below, Shopee will notify you to supplement it within a reasonable period of time.
5. After receiving the infringement notice, Shopee will take necessary measures in a timely manner, and forward the notice from the IP owner or IP agent (hereinafter collectively referred to as the "notifier") to the Shopee platform that the notifier believes/designates to infringe intellectual property rights. (hereinafter referred to as the "Notified Person"). As the notifier, you understand that if your notification error causes damage to the notified person, you shall bear civil liability and any claims that Shopee may face due to your erroneous notification; maliciously send the wrong notification and cause the notified person to lose. And if Shopee suffers a claim, it will double its liability for compensation.
6. If you are the notified person, Shopee has the right to take necessary measures against you, such as deleting goods, blocking, removing goods, terminating transactions and services, freezing accounts and funds, and deducting funds; After the notification of intellectual property rights, you can submit a statement of non-infringement (hereinafter referred to as "statement") to the Shopee platform, which shall include prima facie evidence of non-infringement.
7. If you are the notifier, after Shopee receives the statement of the notified person in accordance with Article 8.5, it will forward the statement to you in a timely manner, and will inform you that you can file a complaint with the relevant competent authority or file a lawsuit with the people's court. If Shopee does not receive a notice of your complaint or lawsuit within the time limit specified by law, Shopee has the right to terminate the measures taken in accordance with the foregoing clauses in a timely manner.
8. Please provide the notice of infringement in accordance with 8.3 in the format specified by Shopee (Shopee reserves the right to update it at any time), and attach all the following information: (1) the physical or electronic signature of the notifier; (2) prima facie evidence of infringement: claim A description of the type and nature of the infringed intellectual property rights, as well as the proof of the ownership of the right (including but not limited to the proof of local intellectual property ownership in the sales market); (3) Detailed information on the specific published products of the reported infringing content ; (4) information sufficient to allow Shopee to contact the notifier, such as the notifier's address, telephone number, and email address; (5) a written statement from the notifier that the report was made in good faith and that the infringer The use behavior is not authorized by the intellectual property owner or the law; it indicates that the information contained in the report is true and correct. If there is any error, the informant is willing to bear the civil liability caused by the erroneous notification. In case of damage, the informant shall bear double the liability for compensation in accordance with the law. If any damage to Shopee is caused, the informant is willing to bear all the liability for damages caused by the wrong notification; (7) Other claim materials that the informant deems necessary to provide, etc.
9. Shopee will promptly publicize the relevant notices, statements and processing results of intellectual property infringement reports.

9 Shopee Performance Guarantee

1. The Shopee Performance Guarantee is a shopping guarantee service provided by Shopee or its authorized agents to buyers (applicable to some Shopee platforms, please refer to the platform announcement of each site for applicable regions and rules). In order to provide protection against liability risks, the purchase money paid to you through the use of this service will be kept by Shopee or its authorized agents (hereinafter referred to as "Shopee Performance Guarantee Account"), and Shopee will not use these funds for the company's operations. expenses or any other corporate purpose. Shopee will not pay sellers interest or other benefits on payments made by buyers into the Shopee Performance Guarantee Account.

2. If the Shopee Performance Guarantee applies to the site where your store is located, after the buyer pays the order amount (hereinafter referred to as the "Order Amount"), the order amount will remain in the Shopee Performance Guarantee account until the buyer makes the appropriate payment to Shopee Shopee will pay you the amount of the order held in the Shopee Performance Guarantee Account at your instruction or in other circumstances that Shopee reasonably determines is appropriate to dispose of the order amount.

3. (1) If the buyer sends Shopee a confirmation of receipt of the goods, Shopee will credit the order amount in the Shopee Performance Guarantee account (minus the seller's portion of shipping (if applicable), transaction fees and taxes (if applicable)) and cross-border fees (as applicable, as defined below)) paid to you;

4. (2) If the Shopee Performance Guarantee period expires, Shopee will credit the order amount in the Shopee Performance Guarantee account (minus the seller's portion of shipping (if applicable), transaction fees and taxes (defined below), and cross-border fees (as defined below, as applicable)) to you;

5. (3) If Shopee confirms that the buyer's return and/or refund application is successful, Shopee will refund the buyer according to the refund and return policy applicable to the site where the store is opened; in other cases, if Shopee reasonably determines the buyer's order amount (minus Shipping (as applicable), transaction fees and taxes (as defined below) and cross-border charges (as defined below, as applicable) to the seller's portion of the transaction are disposed of as appropriate, including but not limited to its reasonable belief that it should comply with applicable law or court order or the enforcement of these Terms of Service.

6. The Shopee Performance Guarantee is only applicable to buyers who make payment to the Shopee Performance Guarantee account through the methods provided by Shopee. Offline or offline transactions between buyers and sellers are not covered by the Shopee Performance Guarantee.

7. Currently, Shopee can only pay you through third-party payment channels. Therefore, you must provide Shopee with your detailed payment information for collection purposes (eg, payments for merchandise sales or refunds from Shopee).

8. If, for any reason, funds cannot be deposited into your designated receiving account and/or you cannot be contacted, Shopee will make reasonable efforts to contact you using the contact details you have provided. If you cannot be reached and the buyer's purchase monies remain unclaimed for more than twelve (12) months after they were due to the seller, Shopee will process such unclaimed buyer's purchase monies in accordance with any applicable law . The seller must be the equity owner of the account, and can only trade on this platform on his or her own behalf. Shopee has the right to ask you to provide personal information of relevant companies and responsible persons, such as recent ID photos, bank account details and/or any other such necessary documents (including but not limited to those required for third-party payment verification processes or logistics and delivery services) request) for inspection purposes. You hereby agree that Shopee will process or provide your information to third parties within the scope of facilitating sellers' use of this platform and authorize Shopee to use your information to conduct user authentication with appropriate subjects (such as the seller/buyer's bank) as deemed necessary by Shopee program. For more information on how Shopee handles your personal data in relation to your data, please visit our Privacy Policy page.

9. The Shopee Performance Warranty is additional and does not limit your performance of legal obligations under applicable law that may exceed the Shopee Performance Warranty. The Shopee Performance Guarantee is neither intended nor designed to assist users in complying with their legal obligations, users remain solely responsible for their legal obligations under applicable law, and Shopee shall not be liable in connection with such legal obligations. Other than that, the Shopee Performance Guarantee does not constitute a guarantee/guarantee of Shopee for any product on the Shopee Platform.

10. For the avoidance of doubt, any transactions not conducted on this platform are not covered by the Shopee Performance Guarantee.

10 Shipping

1. Shopee will notify you to arrange delivery when the Shopee platform receives the order. Unless otherwise agreed by Shopee, you should make necessary arrangements after receiving this notice to ship the purchased goods to the buyer, and provide the buyer with detailed information such as the name of the shipping company and the waybill number through this platform.

2. If the Shopee Performance Guarantee is applicable to the site where your store is located, the period from the date when the buyer delivers the payment to the Shopee Performance Guarantee account until the period when Shopee will pay you the payment for the goods kept in the Shopee Performance Guarantee Account (hereinafter referred to as "Shopee Performance Guarantee") Guarantee Period"), you must do your best to ensure that buyers receive their purchases within the Shopee Performance Guarantee Period.

3. You understand that you will be responsible for the risks related to the delivery of the goods for sale, and you can purchase full insurance for the delivery of the goods for sale according to Shopee's recommendations (if any). If you arrange the delivery of the goods by yourself, and the goods are damaged, lost or undeliverable during the delivery process, you understand and agree that Shopee will not be responsible for any losses, expenses or expenses arising therefrom, and you should contact the logistics service provider yourself to resolve related disputes.

4. You should understand that all cross-border transactions should be regulated by the import and export laws and regulations of the place of origin. You should familiarize yourself with the relevant import and export restrictions in the country into which you sell the goods. You understand that Shopee does not provide legal advice on import and export and agree that you will undertake all risks and responsibilities related to the import and export of cross-border transactions.

5. You can use the logistics and logistics auxiliary services (Shopee Logistics Services, hereinafter referred to as "Shopee Logistics Services") provided by Shopee Logistics Services Pte Ltd and its affiliates for the delivery of goods. Before using Shopee Logistics Services, you must read and accept the "Shopee Logistics Terms of Service". If you use the Shopee Logistics Service, it means that you have fully read and irrevocably accepted and agreed to the "Shopee Logistics Service Terms of Service", including the "Shopee Cross-border Logistics Guidelines" linked/mentioned in the "Shopee Logistics Service Terms of Service" and policy terms. If you do not agree to the "Shopee Logistics Service Terms of Service", please do not use the Shopee logistics service.

6. If you arrange the delivery of goods by yourself, you can choose the paid overseas warehousing and logistics service provided by Shopee (hereinafter referred to as "overseas warehouse service"). If you use the overseas warehouse service, Shopee will follow (1) your written authorization (if applicable) (2) the overseas warehouse agreement signed by Shopee and you (3) the overseas warehouse service terms, operation procedures and instructions published on the Shopee platform ( If applicable), etc. (hereinafter collectively referred to as "Overseas Warehouse Service Rules"), to provide you with warehouse operation services in the region/country where the buyer is located. If you apply to use the overseas warehouse service, it means that you have fully read, understood and agreed to all the rules of the overseas warehouse service. If you do not agree with all or part of the overseas warehouse service rules, please do not use the paid overseas warehouse logistics service.

11 Seller Responsibilities

1. You shall properly manage and ensure that the information of the products you post is updated, such as product prices and details, stock quantities, terms and conditions of sale, etc., and shall not post inaccurate or misleading information.

2. The price of the sale item is at your own discretion. Unless otherwise agreed with the buyer, the total amount charged to the buyer shall include the product price and shipping and all other charges, including VAT, customs duties (if applicable), etc., and you shall not additionally and additionally charge the buyer for such cost.

3. You agree that Shopee may, at its own discretion, conduct promotional activities for you or on behalf of you through some marketing methods to facilitate transactions between buyers and sellers in compliance with the principle of good faith. The final price actually paid by the buyer will be the price after such adjustments have been applied.

4. In order to promote the products you post, Shopee may publish these products (at adjusted prices) on third-party websites (such as portals and price comparison sites) and other (domestic or foreign) websites operated by Shopee.

5. At the buyer's request, you must provide the buyer with a receipt, credit card slip or tax invoice.

6. You acknowledge and agree to undertake all tax liabilities/duties, etc. related to the sale of goods. Shopee does not provide legal or tax advice. And because tax-related laws and regulations may be updated at any time, if you have any questions, you should seek professional advice in real time.

7. You acknowledge and agree that if you violate any Shopee policy, you are willing to accept a series of disciplinary actions as described in Section 7.1 of these Terms.