These Terms of Service are the revised version of Shopee's "Cross-Border Seller Terms of Service". From the date of this version's release, "Cross-Border Seller Terms of Service" referred to throughout the Shopee platform refers to these Terms of Service.
The index keywords listed in the front of the terms are only used to help you understand the subject matter expressed in the terms, and do not affect or limit the meaning or interpretation of the terms. In order to protect your own rights and interests, it is recommended that you carefully read the specific expressions of each clause.
【Read carefully】 Before you click to agree to this agreement in the registration application process, you should read these terms of service (hereinafter referred to as "terms of service") carefully. Please be sure to read carefully and fully understand the contents of each clause, especially the clauses that exempt or limit liability, applicable laws and dispute resolution clauses. Terms that exclude or limit liability will be underlined in bold and you should read them carefully. If you have any questions about these terms of service, you can consult the platform customer service or your account manager.
August 2022 version
Effective date of the latest version: August 18, 2022
1.1 Welcome to the Shopee platform (hereinafter referred to as "this platform"). Please read these Terms of Service carefully before using the Shopee platform or opening a Shopee account (hereinafter referred to as the "Account") or opening a Shopee store (hereinafter referred to as the "Store") to understand your relationship with Shenzhen Shopee Information Technology Co., Ltd., its affiliates and subsidiaries (individually and collectively, "Shopee", "us" or "our") legal rights and obligations. The services we provide (hereinafter referred to as "the service") include (1) the platform (including mobile applications), (2) the services provided by the platform and the Shopee client software, and (3) through the platform or its related All information, linked web pages, functions, data, text, images, photos, graphics, music, sounds, videos, information, labels, content, programming, software, application services (including but not limited to any mobile Application Services) (hereinafter referred to as "Content"). Any new or upgraded features of the Service shall also be governed by these Terms of Service. These Terms of Service govern your use of the services provided by Shopee.
1.2 Shopee Policy: Various terms or conditions applicable to sellers published on the Shopee platform and updated from time to time, including but not limited to cross-border seller service terms, privacy policy, prohibited and restricted goods policy, Shopee Logistics Service (SLS) terms , Shopee International Platform (SIP) Terms of Service, and the policies and terms stated in the Shopee Seller Learning Center, Seller Center, and various policies and terms that will be released in the future. Unless otherwise agreed in these Terms of Service, the definitions and interpretations of terms in the Shopee Policy shall apply to these Terms of Service.
1.3 Shopee platform refers to the website and mobile shopping application provided and operated by Shopee, including but not limited to the global Shopee shopping website and mobile shopping client:
1.4 If you use this service or open an account and store on this platform, it means that you irrevocably accept and agree to these terms of service, including the additional terms and policies mentioned in these terms of service and/or provided by links to these terms of service. At the same time, you should still abide by the terms of service of the site platform where the store you have opened in each country/region is located, and accepting and agreeing to the terms of service will not exempt you from the obligation to read and abide by the terms of service of the site platform where the store is located. If there is a conflict between these terms of service and the terms of service of the platform where you open your store, the terms of service of the platform where you open your store shall prevail.
If you have entered into other written agreements with us for specific services, in the event of a conflict between the terms of the other written agreement and these Terms of Service, the terms of the other written agreement shall control.
Please read the terms of service of the platform where the store is opened in detail. The terms of service of each site platform are as follows:
1.5 This service includes the provision of an online platform service to provide venues and opportunities for sellers (hereinafter referred to as "you", "users" and "sellers") to trade goods. The actual sales contract exists between the buyer (hereinafter referred to as the "buyer") and the seller. Shopee is not the subject of this sales contract or other contracts between the buyer and the seller, and Shopee is not responsible for such contracts. Buyers and sellers will assume full responsibility for sales contracts, product listings, purchase guarantees and similar matters during the use of Shopee services. Shopee does not participate in transactions between users. Shopee reserves the right to pre-screen users or user-provided content or information. Shopee reserves the right to remove any content or information you provide through the Platform in accordance with clause 6.5. Shopee does not guarantee that users will actually complete the transaction.
1.6 Before becoming a user of this service, you must read and accept all terms contained in and linked to this Terms of Service, and you must agree to the Privacy Policy (https://shopee.cn/policy/27/ 178) regarding the processing of personal data (if any) of sellers and buyers.
1.7 Since you become a user of this service, if you violate these terms of service and any other rules and policies that you should abide by (including but not limited to the additional terms mentioned in these terms of service/or the additional terms provided by the links of these terms of service and Shopee Policy), Shopee has the right to deal with you and your account and store opened on this platform in accordance with these terms of service and relevant rules and policies (including but not limited to a series of punishments described in Article 7.1 of these terms of service. action), you undertake and agree to accept Shopee's processing and assume corresponding responsibilities.
2.1 Shopee attaches great importance to privacy protection, and we specifically describe our privacy protection related operations in the privacy policy. Please read this Privacy Policy carefully to understand how Shopee collects and uses personal information about your account and/or when you use the Services. If you use this service or provide information on this platform, you agree to allow Shopee to collect, use, disclose and/or process your content and personal information (if any) in accordance with the methods described in the Privacy Policy. ).
2.2 Users who use this service and hold third-party personal data (hereinafter referred to as "recipients") agree to (1) comply with all personal information-related personal information protection laws and regulations; (2) allow recipients to collect personal information ("Disclosing Party") may remove his/her information from the Receiving Party's repository; and (3) allow the Disclosing Party to view what information its Receiving Party has collected. In the cases of (2) and (3) above, comply with or act in accordance with applicable laws and regulations.
Please read carefully and strictly abide by the privacy policy of the platform where the account is located to protect the buyer's personal data.
3.1 Shopee grants you a limited and revocable right to log in and use the Service in accordance with the terms and conditions of these Terms of Service. All proprietary content, trademarks, service marks, brand names, logos and other intellectual property rights ("Intellectual Property Rights") displayed on the Platform are the property of Shopee and third-party owners (if applicable) identified on the Platform . We have not granted, directly or indirectly, any right or authorization to use or reset any property to any party logged on to the Platform, and neither party logged on to the Platform shall claim any right, title or interest in relation to it. By using the Service, you agree to abide by the copyrights, trademarks, service marks and all other applicable laws protecting the Service, the Platform and its content. You agree not to copy, distribute, redistribute, transmit, publicly display, publicly perform, modify, adapt, lease or sell, or create derivative works from, the Service, the Platform, or any portion of its Content. You also may not mirror or frame any part or the entire content of this Platform on any other server or display it as part of any other website/platform without our prior written consent. In addition, without our prior written approval, you agree that you will not use any bots, spiders, or any other automatic device or manual process to monitor or copy our content (where search sites use standard search engine techniques to guide web users except to this platform).
3.2 We welcome you to link to the Platform from your website, provided that your website/platform does not imply any endorsement by or any association with Shopee. You understand that Shopee may suspend the provision of part or all of this service at any time in accordance with the requirements of laws and regulations or in accordance with the principle of good faith.
The Shopee Performance Guarantee is a shopping guarantee service provided by Shopee or its authorized agents to buyers (applicable to some Shopee platforms, please refer to the platform announcement of each site for applicable regions and rules). In order to provide protection against liability risks, the purchase money paid to you through the use of this service will be kept by Shopee or its authorized agents (hereinafter referred to as "Shopee Performance Guarantee Account"), and Shopee will not use these funds for the company's operations. expenses or any other corporate purpose. Shopee will not pay sellers interest or other benefits on payments made by buyers into the Shopee Performance Guarantee Account.
If the Shopee Performance Guarantee applies to the site where your store is located, after the buyer pays the order amount (hereinafter referred to as the "Order Amount"), the order amount will remain in the Shopee Performance Guarantee account until the buyer makes the appropriate payment to Shopee Shopee will pay you the amount of the order held in the Shopee Performance Guarantee Account at your instruction or in other circumstances that Shopee reasonably determines is appropriate to dispose of the order amount.
(1) If the buyer sends Shopee a confirmation of receipt of the goods, Shopee will credit the order amount in the Shopee Performance Guarantee account (minus the seller's portion of shipping (if applicable), transaction fees and taxes (if applicable)) and cross-border fees (as applicable, as defined below)) paid to you;
(2) If the Shopee Performance Guarantee period expires, Shopee will credit the order amount in the Shopee Performance Guarantee account (minus the seller's portion of shipping (if applicable), transaction fees and taxes (defined below), and cross-border fees (as defined below, as applicable)) to you;
(3) If Shopee confirms that the buyer's return and/or refund application is successful, Shopee will refund the buyer according to the refund and return policy applicable to the site where the store is opened; in other cases, if Shopee reasonably determines the buyer's order amount (minus Shipping (as applicable), transaction fees and taxes (as defined below) and cross-border charges (as defined below, as applicable) to the seller's portion of the transaction are disposed of as appropriate, including but not limited to its reasonable belief that it should comply with applicable law or court order or the enforcement of these Terms of Service.
The Shopee Performance Guarantee is only applicable to buyers who make payment to the Shopee Performance Guarantee account through the methods provided by Shopee. Offline or offline transactions between buyers and sellers are not covered by the Shopee Performance Guarantee.
Currently, Shopee can only pay you through third-party payment channels. Therefore, you must provide Shopee with your detailed payment information for collection purposes (eg, payments for merchandise sales or refunds from Shopee).
If, for any reason, funds cannot be deposited into your designated receiving account and/or you cannot be contacted, Shopee will make reasonable efforts to contact you using the contact details you have provided. If you cannot be reached and the buyer's purchase monies remain unclaimed for more than twelve (12) months after they were due to the seller, Shopee will process such unclaimed buyer's purchase monies in accordance with any applicable law . The seller must be the equity owner of the account, and can only trade on this platform on his or her own behalf. Shopee has the right to ask you to provide personal information of relevant companies and responsible persons, such as recent ID photos, bank account details and/or any other such necessary documents (including but not limited to those required for third-party payment verification processes or logistics and delivery services) request) for inspection purposes. You hereby agree that Shopee will process or provide your information to third parties within the scope of facilitating sellers' use of this platform and authorize Shopee to use your information to conduct user authentication with appropriate subjects (such as the seller/buyer's bank) as deemed necessary by Shopee program. For more information on how Shopee handles your personal data in relation to your data, please visit our Privacy Policy page.
The Shopee Performance Warranty is additional and does not limit your performance of legal obligations under applicable law that may exceed the Shopee Performance Warranty. The Shopee Performance Guarantee is neither intended nor designed to assist users in complying with their legal obligations, users remain solely responsible for their legal obligations under applicable law, and Shopee shall not be liable in connection with such legal obligations. Other than that, the Shopee Performance Guarantee does not constitute a guarantee/guarantee of Shopee for any product on the Shopee Platform.
For the avoidance of doubt, any transactions not conducted on this platform are not covered by the Shopee Performance Guarantee.
Shopee will notify you to arrange delivery when the Shopee platform receives the order. Unless otherwise agreed by Shopee, you should make necessary arrangements after receiving this notice to ship the purchased goods to the buyer, and provide the buyer with detailed information such as the name of the shipping company and the waybill number through this platform.
If the Shopee Performance Guarantee is applicable to the site where your store is located, the period from the date when the buyer delivers the payment to the Shopee Performance Guarantee account until the period when Shopee will pay you the payment for the goods kept in the Shopee Performance Guarantee Account (hereinafter referred to as "Shopee Performance Guarantee") Guarantee Period"), you must do your best to ensure that buyers receive their purchases within the Shopee Performance Guarantee Period.
You understand that you will be responsible for the risks related to the delivery of the goods for sale, and you can purchase full insurance for the delivery of the goods for sale according to Shopee's recommendations (if any). If you arrange the delivery of the goods by yourself, and the goods are damaged, lost or undeliverable during the delivery process, you understand and agree that Shopee will not be responsible for any losses, expenses or expenses arising therefrom, and you should contact the logistics service provider yourself to resolve related disputes.
You should understand that all cross-border transactions should be regulated by the import and export laws and regulations of the place of origin. You should familiarize yourself with the relevant import and export restrictions in the country into which you sell the goods. You understand that Shopee does not provide legal advice on import and export and agree that you will undertake all risks and responsibilities related to the import and export of cross-border transactions.
You can use the logistics and logistics auxiliary services (Shopee Logistics Services, hereinafter referred to as "Shopee Logistics Services") provided by Shopee Logistics Services Pte Ltd and its affiliates for the delivery of goods. Before using Shopee Logistics Services, you must read and accept the "Shopee Logistics Terms of Service". If you use the Shopee Logistics Service, it means that you have fully read and irrevocably accepted and agreed to the "Shopee Logistics Service Terms of Service", including the "Shopee Cross-border Logistics Guidelines" linked/mentioned in the "Shopee Logistics Service Terms of Service" and policy terms. If you do not agree to the "Shopee Logistics Service Terms of Service", please do not use the Shopee logistics service.
If you arrange the delivery of goods by yourself, you can choose the paid overseas warehousing and logistics service provided by Shopee (hereinafter referred to as "overseas warehouse service"). If you use the overseas warehouse service, Shopee will follow (1) your written authorization (if applicable) (2) the overseas warehouse agreement signed by Shopee and you (3) the overseas warehouse service terms, operation procedures and instructions published on the Shopee platform ( If applicable), etc. (hereinafter collectively referred to as "Overseas Warehouse Service Rules"), to provide you with warehouse operation services in the region/country where the buyer is located. If you apply to use the overseas warehouse service, it means that you have fully read, understood and agreed to all the rules of the overseas warehouse service. If you do not agree with all or part of the overseas warehouse service rules, please do not use the paid overseas warehouse logistics service.
You shall properly manage and ensure that the information of the products you post is updated, such as product prices and details, stock quantities, terms and conditions of sale, etc., and shall not post inaccurate or misleading information.
The price of the sale item is at your own discretion. Unless otherwise agreed with the buyer, the total amount charged to the buyer shall include the product price and shipping and all other charges, including VAT, customs duties (if applicable), etc., and you shall not additionally and additionally charge the buyer for such cost.
You agree that Shopee may, at its own discretion, conduct promotional activities for you or on behalf of you through some marketing methods to facilitate transactions between buyers and sellers in compliance with the principle of good faith. The final price actually paid by the buyer will be the price after such adjustments have been applied.
In order to promote the products you post, Shopee may publish these products (at adjusted prices) on third-party websites (such as portals and price comparison sites) and other (domestic or foreign) websites operated by Shopee.
At the buyer's request, you must provide the buyer with a receipt, credit card slip or tax invoice.
You acknowledge and agree to undertake all tax liabilities/duties, etc. related to the sale of goods. Shopee does not provide legal or tax advice. And because tax-related laws and regulations may be updated at any time, if you have any questions, you should seek professional advice in real time.
You acknowledge and agree that if you violate any Shopee policy, you are willing to accept a series of disciplinary actions as described in Section 7.1 of these Terms.
You shall pay Shopee the transaction fee for each order in accordance with the transaction rules of each Shopee site platform. The transaction fee is the fee paid to the third-party transaction clearing service provider/bank. The charging standard is updated from time to time due to the adjustment of the financial policy of each region or the cross-border transaction fee of the third-party transaction clearing service provider/bank. You need to pay special attention and keep an eye out to receive update notifications from Shopee.
For orders placed on the Shopee platform, the seller shall pay the corresponding commission on Shopee. Relevant information such as commission collection and calculation methods are published on the bulletin board designated by Shopee or in the seller center. Shopee will update it from time to time. You need to pay special attention and pay attention to receiving update notices from Shopee.
Service Tax/VAT and other applicable taxes will be included in the fees payable if applicable. Unless otherwise agreed by both parties, you shall be responsible for the aforementioned taxes. You acknowledge and agree that Shopee may deduct its fees and any applicable taxes from the order amount paid by the buyer. Upon Seller's request, Shopee shall provide receipts or tax invoices (if applicable) for fees and taxes paid by Seller. If your store on the applicable site does not have sufficient balance to deduct its fee and any applicable tax, you hereby agree that Shopee may deduct its fee and any applicable tax from the balance of your store on other sites.
You understand and agree that the payment method, currency and exchange rate standards applicable to the fee settlement between you and Shopee, determined and adjusted in accordance with the policies or rules announced by Shopee at that time; if you do not agree with these terms, you should communicate with the account manager in time. The seller can choose to suspend, suspend or terminate the service, or reach a mutually agreed fee settlement agreement with Shopee in writing. You guarantee that you will pay Shopee fees (including but not limited to advertising fees, storage fees, shipping fees, transaction fees, return refunds, etc.) arising from your use/purchase of Shopee services in accordance with Shopee's policies, rules and requirements. You know that Shopee will have the right to send you a letter (including but not limited to a written official letter or email) to ask you to pay/make up any fees you owe within a time limit. You know that if you do not pay within the time limit required by relevant policies and rules and within the time limit required by Shopee's letter (if any), Shopee has the right to deal with you in accordance with relevant policies and rules and these terms of service.
Shopee will successively launch keyword advertisements and/or other marketing services (hereinafter referred to as "marketing services") on the Shopee platform, including but not limited to traffic packages, JBP for each site, influencer marketing, coins back, and off-site traffic (such as Facebook advertisements, etc.) and any marketing plans launched by Shopee later, etc.). Sellers are welcome to purchase marketing services as part of their merchandise marketing strategy. Shopee provides paid marketing services in accordance with this specification and the service content, purchase process and instructions for use published on the Shopee platform at that time (hereinafter referred to as "marketing service rules"). If you apply for the purchase of marketing services, it means that you have fully read, understood and agreed to all marketing service rules. If you do not agree with the content of any marketing service rules, please do not buy.
You must be a seller who complies with the rules for using marketing services and a product advertiser in order to purchase marketing services. Your account and store must be non-deactivated when you purchase and pay for marketing services.
After you purchase the marketing service, you should pay the marketing fee in accordance with the methods and standards specified by Shopee. Except as otherwise provided by applicable laws or marketing service rules and other marketing service rules, once you apply for the purchase of marketing services and complete payment, you may not cancel the order and/or request a refund. For advertising services: (1) You can check the income and expenditure of advertising fees in your advertising account; (2) Shopee accepts recharge methods from multiple channels, subject to the account recharge method that can be selected at that time; (3) If when you activate the automatic recharge function of your account, you can choose the minimum account amount and the automatic recharge amount, and agree to deduct money from the order amount (if any) that should be settled by Shopee in accordance with the Shopee policy; and (4) other Shopee related advertising services relevant marketing service rules, policies and requirements.
You can choose to purchase advertising and marketing services at the same time when you start to publish products, or choose to purchase advertising and marketing services during the period in which the products are published. You can set different budgets, keywords, marketing periods, etc. for different products according to the marketing service rules. The marketing service for this product will be activated according to your settings until it expires or the advertising fee balance in the advertising account is cleared. If the product is sold or taken off the shelf during the marketing period you set, the marketing expenses incurred will not be refunded, and you may not request to transfer the remaining marketing period to other products.
The products you publish should abide by relevant laws, marketing service rules, Shopee terms of service and prohibited and restricted product policies. You understand and agree that if Shopee finds or receives reports that your products violate or may violate the above provisions, Shopee has the right to immediately remove your violating products and advertisements, and will not refund the marketing fees you have paid. In addition, if the competent authority or judicial unit requests Shopee to remove the goods or advertisements through legal and formal procedures, Shopee will directly remove the goods and no fees will be refunded. Shopee shall not be liable for any compensation or indemnity based on the products or advertisements removed for the reasons of this article.
You understand and agree that Shopee does not warrant or guarantee that your products will increase views or sales as a result of the purchase of marketing services.
It is recommended that you purchase and use marketing services on the basis of fully considering the current budget and the marketing effect to be achieved by individual products. Except as otherwise provided in these Terms of Service or the Marketing Service Rules, Shopee shall not be liable for any compensation, indemnity or other liability for the expected objectives or actual results of marketing activities.
If Shopee shall be liable for any damages due to the marketing services you purchased according to applicable laws and regulations, you understand and agree that the total liability of Shopee shall be the fee you paid for the purchase of marketing services.
In the event of a transaction
In the event of a transaction dispute between you and a buyer or seller on the Site, or related to such transaction, you agree to resolve the dispute directly with the buyer or seller, as the case may be, and to the fullest extent permitted by law, you hereby release Shopee and its affiliates from any and all claims, demands, damages, losses, costs, and expenses (including attorneys' fees) arising from or related to such disputes.
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